Frequently Asked Questions

• Have deliveries been affected?

  No, you can always place your orders on emma-mattress.ie and have them delivered to your home. However, to reduce potential risks as much as possible, deliveries will now only take place to the door of your home for standard delivery. At this moment in time, all deliveries are taking place as normal, but there may be slight delays considering the current circumstances.

• Has production been affected?

  The production of our mattresses and accessories remains completely unaffected at this moment in time.

• Can I still receive delivery of parcels?

  Yes. It is understood that these types of viruses don’t survive long on objects such as letters or parcels. Please check the Health Service Executive page, HSE which gives more advice to people to wash their hands more often than usual using soap and hot water.

• Will this impact the return of the mattress?

  Unfortunately, our partner couriers have had to suspend all collections of Emma Products from 24th March, due to the ongoing Covid-19 situation.

  We are truly sorry for any inconvenience this might cause. You will of course still be able to return your items, as long as you request the collection while you are still within your 200-night trial. As our partner couriers have ceased operations with immediate effect, we will only be able to pick up your items once the restrictions have been lifted. Please be advised that we will only be able to grant a refund after the collection has taken place. Further details can be found in section 14.4 of our terms and conditions.

  We will of course update you when any developments occur and will advise when our partners couriers are able to operate again. If you should have any further concerns, please message our support team at suppport@emma-mattress.ie. They will be happy to assist you.

• If I’m self-isolating, how do I return a product?

  If you have been unable to return an unwanted item due to self-isolation restrictions, we will still honour our 200-night return policy. Please contact us before your 200-night trial has ended to make us aware of your intentions, but please also highlight that you are currently in self-isolation. We will then place your collection on hold and wait for you to contact us,when it is safe for this collection to take place.

• Is your customer service still open?

  We would like to reassure all customers that our customer service team remains fully operational and will be able to help with any concerns that you have. However, due to the customer service team currently working on a home office basis, telephone support will not be available during this period. We can be contacted however through our contact form here and we will get back to any questions you have in a timely manner. .