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Coronavirus Information

A note to our customers

Update (1 September): In line with the VAT changes announced by the Irish Government, we are reducing our prices across our range to pass on this cost saving to you, our valued customers.

Thank you for putting your trust in Emma’s quality and service. We are all facing unprecedented times, and unprecedented decisions are being made by authorities and businesses all over Ireland to contain the spread of the Coronavirus, and to minimise its effects.

In light of the current situation, we wanted to let you know about the steps we are taking during these times of uncertainty. We can assure you that we are doing our utmost to continue to offer you the greatest service.

At present, we are happy to confirm that neither our production nor our delivery times have been affected by Covid-19. We can continue to deliver your Emma goods to you without any disruption or delay. Our top priority will always be the health and safety of our customers, suppliers and employees. We can assure you that we are also taking every necessary step to elevate our hygiene practices in our production hubs, our warehouses and our parcel distribution centres.

So you don't have to worry about having to make a rushed decision about whether or not to keep your Emma products, we have also extended our 100-night trial period to 200-nights.

We will continue to closely monitor the situation and are ready to make any changes required to protect you, our suppliers and our employees. You will of course be the first to know, if we need to make any adjustments.

Please see our frequently asked questions please below and if you have any further queries please reach out to our customer service team here.

Frequently Asked Questions

  • Have deliveries been affected?

    No, you can continue to place your orders on emma-mattress.ie and have them delivered to your home. However, to reduce potential risks as much as possible, deliveries will now only take place to the door of your home.. At this moment in time, all deliveries are taking place as normal, but there may be slight delays considering the current circumstances.

  • Has production been affected?

    The production of our mattresses and accessories remains completely unaffected at this moment in time.

  • Can I still receive delivery of parcels?

    Yes. It is understood that these types of viruses don’t survive long on objects such as letters or parcels. Please check the Health Service Executive page, HSE which gives more advice to people to wash their hands more often than usual using soap and hot water.

  • Will this impact the return of the mattress?

    Unfortunately, our partner couriers have had to suspend all collections of Emma Products from 24th March, due to the ongoing Covid-19 situation.

    We are truly sorry for any inconvenience this might cause. You will of course still be able to return your items, as long as you request the collection while you are still within your 200-night trial. As our partner couriers have ceased operations with immediate effect, we will only be able to pick up your items once the restrictions have been lifted. Please be advised that we will only be able to grant a refund after the collection has taken place. Further details can be found in section 14.4 of our terms and conditions.

    We will of course update you when any developments occur and will advise when our partners couriers are able to operate again. If you should have any concerns, please message our support team at [email protected] They will be happy to assist you.

  • If I’m self-isolating, how do I return a product?

    If you have been unable to return an unwanted item due to self-isolation restrictions, we will still honour our 200-night return policy. Please contact us before your 200-night trial has ended to make us aware of your intentions, but please also highlight that you are currently in self-isolation. We will then place your collection on hold and wait for you to contact us,when it is safe for this collection to take place.

  • Is your customer service still open?

    We would like to reassure all customers that our customer service team remains fully operational and will be able to help with any concerns that you have. However, due to the customer service team currently working on a home office basis, telephone support will not be available during this period. We can be contacted however through our contact form here and we will get back to any questions you have in a timely manner. .

Don't just take our word for it. Try it now for 200 risk-free nights!

How do I sign up?

You can unsubscribe at any time by clicking the 'Newsletter Subscriptions' tab when logged in to your customer account. If you do not have an account with us, you can unsubscribe by clicking the 'unsubscribe' link at the bottom of the newsletter.

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