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Free Delivery & Returns
We ship all Emma Mattress products directly to your door step with no extra costs. After your new Emma is rolled and vacuum packed into a compact box, it is ready to be shipped to you via DPD ,UPS and Parcel Force. Once your Emma Products are shipped, you will be able to track its progress via a tracking link that you receive by email. If you think that your Emma Products are not for you, feel free to return it free of charge within the 100 night´s trail.
It doesn't get any easier.
Remove Emma from the box.
Unroll the mattress onto a flat surface and use scissors to gently cut and remove the plastic.
Emma needs only a few hours to expand. After it expands to its full size, it is ready to be slept on.
Frequently asked questions
- How much are shipping costs?
Shipping and return costs are free. We want you to happily await your new Emma mattress without concern for pesky shipping costs. If you wish to receive your mattress on a Saturday, this costs £35.
- How does the delivery process work?
Your Emma mattress is rolled, vacuum-packed and then shipped directly from our factory in the UK to your doorstep. All Emma mattresses are brand-new and waiting to be delivered to you. We ship with UPS, DPD and Parcel Force. After placing your order, you will receive a delivery confirmation via e-mail. Then, upon despatch of your item/s you will receive tracking information from our courier service and with that information, you are able to follow the progress of your delivery. If you are not able to be home for your Emma mattress delivery, you can simply give us the name of your favorite neighbor to sign for the package (Make sure they don’t sleep on your Emma mattress first, you just may never get it back).
- How long does delivery take?
The estimated delivery time can be looked up under “order”. Please take into account that your order will be sent to our production team once full payment is received and your order will be delivered within the prescribed delivery time. Depending on the payment method this can take a couple of days.
- How long until my new Emma Mattress is ready to be slept on?
The Emma Mattress only needs a few minutes to expand to its actual size after unpacking. When it has completely expanded, it is ready to be slept on.